Shipping policy

Shipping Policy

At SOLUXIR, we want your red light therapy lamps to reach you safely and with full transparency about the process. Below you will find everything you need to know about how we ship your order.

Order Processing

Once your order is confirmed, we prepare it for dispatch as quickly as possible. Orders are generally processed within 1 to 3 business days. You will receive a confirmation email, and once your order ships, a second email with your tracking information.

Delivery Times

- Our products are shipped within an estimated timeframe of 10 to 15 business days from order confirmation.
- Delivery times may vary depending on the recipient's location and local customs conditions.
- Business days do not include weekends or public holidays.

Section 1: Customs and Delays

- Since our products go through customs in Spain, in the event that unforeseen delays or holds arise on the part of the customs authorities, SOLUXIR is not responsible for such setbacks, as they are beyond our direct control.
- Customers should be aware that delivery times may extend beyond the estimated timeframe due to these circumstances.

Section 2: Customs Charges

For orders shipped within Spain and the European Union, no additional customs charges apply. For orders shipped outside the European Union, the recipient may be responsible for any import duties, taxes or customs fees required by their country. These charges are determined by the destination country's customs office and are not included in the price of the product or the shipping cost. SOLUXIR has no control over these fees and cannot predict their amount.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase. Any promotion offering free shipping will be clearly indicated on our website.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email so you can follow your package every step of the way. If you have not received your tracking information within a reasonable time, please contact us.

Lost or Damaged Packages

If your package arrives damaged, or if it appears to be lost in transit, please contact us as soon as possible and we will do everything we can to help resolve the situation.

Contact

If you have any questions about your shipment, you can reach our team at info@soluxir.com or by phone at +34 614 87 44 48. We are here to help.