Privacy policy
Privacy Policy
Last updated: July 18, 2026
At SOLUXIR, your privacy matters to us. This Privacy Policy explains how SOLUXIR (hereinafter, the "Site", "we", "us" or "our") collects, uses, stores and protects your personal information when you visit soluxir.com, make a purchase, subscribe, or communicate with us in any way. By using our Services, you agree to the practices described in this policy.
Who We Are
SOLUXIR is a company based in Spain that sells red light therapy lamps and related products. Our contact details are:
- Email: info@soluxir.com
- Phone: +34 614 87 44 48
- Address: Pasaje Magnolio, 2, Dos Hermanas, Sevilla, 41089, Spain.
Information We Collect
We collect information that you provide directly to us and information that is generated automatically when you use our Site:
- Contact and identity data: name, email address, phone number and shipping/billing address.
- Order data: products purchased, order history and subscription details.
- Payment data: processed securely by our payment providers. We do not store your full card details on our own servers.
- Technical data: IP address, browser type, device information and how you interact with our Site, collected through cookies and similar technologies.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders and manage your subscriptions.
- Communicate with you about your orders, subscriptions and customer service requests.
- Send you marketing communications when you have agreed to receive them.
- Improve our products, website and overall customer experience.
- Prevent fraud and comply with our legal obligations.
Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal data on the following legal bases: the performance of a contract (to fulfil your orders), your consent (for marketing), our legitimate interests (to improve and secure our services), and compliance with legal obligations.
Cookies
Our Site uses cookies and similar technologies to make the site work, remember your preferences, analyse traffic and personalise your experience. You can manage or disable cookies through your browser settings, although some features of the Site may not work properly without them.
Sharing Your Information
We do not sell your personal data. We only share it with trusted third parties who help us operate our business, such as payment processors, shipping and logistics partners, and technology providers (including our e-commerce platform). These partners only access the information they need to perform their services and are required to keep it secure.
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements.
Your Rights
Depending on your location, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, to withdraw your consent at any time, and to request a copy of your data. To exercise any of these rights, please contact us at info@soluxir.com or by phone at +34 614 87 44 48.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date above.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@soluxir.com or +34 614 87 44 48.