Refund policy

RETURN POLICY

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we will not be able to offer you a refund or an exchange.

Conditions for Returns

To be eligible for a return, the item must be unused, in the same condition in which you received it, and with the original packaging intact.

Exceptions:
Gift cards are non-refundable and non-exchangeable. Due to the therapeutic and sanitary nature of our red light lamps, we do not accept returns of products that have been used or that show signs of use.

Requirements for the return process:

- You must present a receipt or proof of purchase.
- Do not return your purchase directly to the manufacturer. To process your return, please contact us first.

Situations in which partial refunds apply (if applicable):

- Any item that is not in its original condition, is damaged, or has missing parts, provided the damage is not our responsibility.
- Any item returned after 30 days from delivery.

Refund Procedure (if applicable):

Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, the refund will be processed automatically through the original payment method within several days.

Late or missing refunds (if applicable):

If you have not yet received your refund, we suggest that you:
1. Check your bank account again.
2. Contact your credit card issuer, as it may take some time before the refund is posted.
3. Contact your bank, as processing times may vary.

If after completing these steps you still have not received the refund, please contact us at info@soluxir.com.

Sale Items (if applicable):

Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace products if they are defective or damaged. If you need to exchange it for the same item, please email us first at info@soluxir.com and send your product to: Pasaje Magnolio, 2, Dos Hermanas, Sevilla, 41089, Spain.

Gift Items:

- If the item was marked as a gift on the original purchase and was shipped directly to you, you will receive a gift credit for the value of the return in the form of a gift card.
- If the item was not marked as a gift, or was shipped to the original purchaser, the refund will be issued to the person who made the purchase.

Return Shipping:

To return your product, please ship it to the following address:
Pasaje Magnolio, 2, Dos Hermanas, Sevilla, 41089, Spain.

The return shipping costs are the responsibility of the customer and are non-refundable. If you are issued a refund, the shipping costs will be deducted from the total amount.